Orders typically ship within one to two business days of receipt. Delivery is estimated three to five business days for East Coast and seven to ten business days for West Coast, Hawaii, and Alaska. The United Parcel Service “UPS” is the primary package delivery service for Thousand Islands Winery. UPS will send you a tracking number once the order is in transit to the email address that was provided in the order. This tracking number will allow you to check on the delivery status of your order through the UPS.com website.
Inclement weather forecasts for weekend shipments may cause a delay in the ship date and arrival date. Extreme cold temperatures can jeopardize the integrity of the wine. At times, packages could remain on the delivery trucks over the weekend. If temperatures are expected to drop below 32˚ F over the weekend, Friday shipments may be postponed until Monday. Should a delay in shipping occur, you will be notified by the Winery.
The United Parcel Service “UPS” requires an adult signature (21 years or older with valid ID.) at time of delivery for all alcohol purchases. Packages containing alcohol cannot be left at your home or with a minor. Please consider when selecting a shipping destination. Wine Club members: When creating your account, be sure to complete the option for “shipping address for wine purchases”.
Thousand Islands Winery ships wine via UPS Ground. All prices are determined upon the weight of the package and shipping Postal Code. UPS will quote all orders directly and Thousand Islands Winery will charge at the time of order. NOTE: The Winery cannot ship wine to a P.O. Box or APO/FPO address.
UPS Next Day Air and 2nd Day Air shipping options are available for wine purchases. Additional charges for expedited orders will apply. If you wish to expedite shipping, please contact the Winery at 315.482.9306 for a quote.
Undeliverable Packages and Returned Packages:
UPS will attempt to deliver packages containing alcohol three times before returning it to Thousand Islands Winery. Thousand Islands Winery is not responsible for additional shipping charges related to undeliverable packages.
Shipping charges on returned orders will not be refunded. All undelivered packages will be processed as a return. The Winery will contact you to arrange re-shipping the package. Additional UPS charges will apply when packages are returned, re-routed and/or change of address is requested. Please take this into consideration when selecting your shipping address for an order. A “Returned Package” fee of $7.50 will be applied.
Thousand Islands Winery can only ship wine to the following states:
Arizona, California, Colorado, Florida, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Texas.
For additional info:
Contact the Tasting Room staff at TastingRoom@ThousandIslandsWinery.com or call 315.482.9306
On-site Shipping Only for the Restricted States:
If you are physically at Thousand Islands Winery and purchase wine, you may be permitted to ship your wine at the time of purchase. The Winery may be able to ship your wine to your home state as a ONE -TIME order. Any additional orders CANNOT be placed online or over the phone.
The New York State Department of Alcoholic Beverage Control and Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated. Thousand Islands Winery cannot refund wine that is not damaged. However, the Winery will gladly replace any bottles if the wine is found to be damaged or faulty.
If a damaged or faulty wine is discovered, please do not pour out the wine. Simply place the cork back in the bottle and call the Winery at 315.482.9306 for return instructions.